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Ethics and Complaints Overview

For all complaint forms please contact Michelle Alvarado at 732-244-8111

Before You File an Ethics Complaint, please read below:

Background

Boards and associations of REALTORS® are responsible for enforcing the REALTORS® Code of Ethics. The Code of Ethics imposes duties above and in addition to those imposed by law or regulation which apply only to real estate professionals who choose to become REALTORS®.

Many difficulties between real estate professionals (whether REALTORS® or not) result from misunderstanding, miscommunication, or lack of adequate communication. If you have a problem with a real estate professional, you may want to speak with them or with a principal broker in the firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action. If, after discussing matters with your real estate professional or a principal broker in that firm, you are still not satisfied, you may want to contact the local board or association of REALTORS®. Many boards and associations have informal dispute resolving processes available to consumers (e.g. ombudsmen, mediation, etc.).

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Ombudsman Process

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The definition of Ombudsman for Realtors®
The Ombudsman Program in its simplest definition is informal telephone mediation. In some cases it can address and solve minor complaints from the public. It can also solve inter- Realtor® conflicts before they become serious problems. Like a mediator, an ombudsman helps parties find solutions.

 

WHAT IS THE OCBR OMBUDSMAN Program?

Ombudsman Procedures adopted by the OCEAN COUNTY BOARD OF REALTORS® are intended to provide enhanced communications and initial problem-solving capacity to the professional standards process. OCBR is charged with the responsibility of receiving and resolving ethics complaints, and hearing arbitration disputes filed against its’ members. An Ombudsman can respond to general questions regarding real estate practices, transaction details, ethical practices and enforcement issues.

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